One of the key features of Enterprise Architect is the level of support that Sparx Systems, and the Enterprise Architect User community, have to offer. Sparx Systems is committed to providing a high level of product support, with a range of avenues in place to resolve your needs.
Sparx Systems have an excellent reputation for providing timely and pertinent support via the on-line email support system. Simply send us an email to firstname.lastname@example.org detailing the problems you are having and we will do our best to ensure that the problem is resolved. Registered users can access priority support at the registered users support page. They can also get bug support from the registered users bug report page.
Consultants and VARs:
If you are looking for a complete Enterprise Architect implementation solution, then check out our VAR network page to find a local and experienced Enterprise Architect consultant, or company, who can provide you with the information and/or training that you need. View the VAR page here.
Discuss Enterprise Architect with other Enterprise Architect users and Sparx developers. The forum is a great place to share tips and ideas on using Enterprise Architect, to keep up to date with development news and to discuss the future of Enterprise Architect. Visit the forum here.
While Sparx Systems employees monitor and sometimes post to the forum, it is not a substitute for Technical Support. If you have a specific question or issue, please submit a support request via our registered users support page.
Sparx Systems provides a large range of targeted resources to assist your work with both Enterprise Architect and
the UML. A range of PDF’s are available, such as UML 2.0 tutorials and the Enterprise Architect user guide,
as are guides for deployment with Enterprise Architect, scripts for setting up Enterprise Architect repositories
and much more. Access the resources here.
Request a feature
Sparx Systems have an established history of listening to their users, and working to build the most flexible and
capable tool for a wide range of uses. You can make an official feature request using the
HTML Feature Request form.
The "Suggestions and Requests" section of the Forum can be used to suggest and discuss, with other users and members of the Community, features you would like to see added to Enterprise Architect.
Sales and General Enquiries
A list of some of the most common questions asked by users of Enterprise Architect, and their answers. View the FAQ here.
To remain abreast of current information and future plans for Enterprise Architect please feel free to subscribe to one of our mailing lists.
In addition to joining one of the mailing lists, you can check for recent announcements and user comments in the discussion forums.
We encourage all of our users to influence the future direction of Enterprise Architect by utilising our Request-A-Feature (HTML) facility.